BUSINESS TECHNOLOGY MEDIA FOR AFRICA
3:40
20 Jan 2025

iMobility transforms call centres with advanced RoboDialing AI-assist communication services

Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and suggestions that help agents answer queries quickly and efficiently.
4:00
16 Jul 2024

Automation and AI: Finding the balance in contact centres

Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.
3:30
14 Dec 2020

Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth

In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
5:20
29 Sept 2020

Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
4:10
flags
18 May 2020

South Africa sees boost in the uptake of CCaaS

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
3:30
flags
11 May 2020

Contact Centre as a Service gaining traction among Kenyan SMEs

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.
 
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