CCaaS
4:10
May 18, 2020

South Africa sees boost in the uptake of CCaaS

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
3:30
May 11, 2020

Contact Centre as a Service gaining traction among Kenyan SMEs

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.