Business Continuity

What value will CX bring to the business in 2021?

The ITWeb customer experience (CX) survey, being conducted in partnership with SAP, has gone live.

MTN Nigeria announces management shake-up

Karl Toriola, current vice president for the company’s West and Central Africa (WECA) region, will take over as CEO.
23 Oct

ICT’s true value under the spotlight as SA businesses claw back from COVID

IDC urges organisations to focus on business continuity, cost optimisation, business resiliency, and targeted investment

COVID-19 is spreading, but so are cyber threats says Absa

Company launches cyber security academy to train 23 candidates per year to enter the market.
23 Oct

Take ITWeb’s contact centre survey, stand a chance to win

We are running a survey to find out about the uptake of hosted contact centre solutions in South Africa.

Nigeria’s telecommunications under threat as unrest continues

Protests taking new and dangerous dimensions in some states, says local risk management executive.

Tanzania to receive US$50.7m COVID-19 crisis budget

The pandemic has put increased pressure on Tanzania’s health facilities, social protection systems and has dampened the country’s projected growth of over 6.2%.

Why Kenya is ready for sustainable finance

Today, investors are becoming more socially conscious and are looking at companies that reflect their values says Faizal Bhana, Director – Middle East, Africa and India, Jersey Finance.
19 Oct

eBook: Adapting to change

Accelerating growth and enabling digital transformation in Africa.
15 Oct

Jumia launches 2020 Africa Food Index

The report shows that while Quick Service Restaurants (QSR) are popular, Lagos and Nairobi lead as the largest cities with the volume of online food orders.
14 Oct

MTN ceases hostilities with Ghana regulator

The company says the decision to engage the regulator amicably out of the courts is in the interest of its customers.

The insurance journey of tomorrow

Those insurers who embrace digitalisation and modernisation will be the ones building a business for the future.