BUSINESS TECHNOLOGY MEDIA FOR AFRICA
4:00
16 Jul 2024

Automation and AI: Finding the balance in contact centres

Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.
7:10
30 May 2024

Why the contact centre needed change: The real role of digital innovation and transformation

One of the most significant challenges contact centres face is the reliance on traditional legacy systems, says James Guthrie, founder of Smartz Solutions.
2:20
22 May 2024

Smartz Solutions, Vox partner to revolutionise customer engagement in SA

Smartz Solutions provides omnichannel communication solutions designed to unify back-office operations, communications and employee engagement.
4:10

Cost effective contact: Can SMEs engage customers without the high price tag?

Cost is, and always will be, one of the primary motivators for the SME.
2:20

Real-time customer-agent matching saves contact centres millions

Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.
 
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