Smartz Solutions replaces legacy contact centre application at Ticketpro
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
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Customer-agent matching key to curtailing customer churn, boosting employee retention
Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.
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Employee experience predictions for 2024: A new era of engagement
The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.
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Real-time customer-agent matching saves contact centres millions
Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.
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Breaking free from traditional legacy systems
Smartz Solutions is aiming to disrupt the contact centre industry.