Voice biometrics: Making proof of life authentication easy, cost-effective in SA
Voice biometrics streamlines proof of life authentication for businesses and beneficiaries, while reducing costs and enhancing security, says Vanda Dickson, business development manager at Smartz Solutions.
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Leveraging voice biometrics for enhanced security, seamless customer experience: The Smartz Solutions approach
With Smartz Solutions’ voice biometrics integrated into its omnichannel platform, authentication can occur in real-time during a natural conversation.
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How bots can connect human intelligence with AI
By integrating AI with human oversight, bots can manage routine tasks while seamlessly transferring more complex or emotionally charged issues to human agents.
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Smartz Solutions named finalist in CX Customer Experience Awards Africa
The company is nominated in the Innovation Awards category for the Best Enterprise Contact Centre Platform.