Voice biometrics: Making proof of life authentication easy, cost-effective in SA

Voice biometrics streamlines proof of life authentication for businesses and beneficiaries, while reducing costs and enhancing security, says Vanda Dickson, business development manager at Smartz Solutions.

Smartz Solutions

Telecoms

Sep 4, 2024

Leveraging voice biometrics for enhanced security, seamless customer experience: The Smartz Solutions approach

With Smartz Solutions’ voice biometrics integrated into its omnichannel platform, authentication can occur in real-time during a natural conversation.

Smartz Solutions

IVR systems

Sep 2, 2024

How bots can connect human intelligence with AI

By integrating AI with human oversight, bots can manage routine tasks while seamlessly transferring more complex or emotionally charged issues to human agents.

Smartz Solutions

Business

Jul 30, 2024

Smartz Solutions named finalist in CX Customer Experience Awards Africa

The company is nominated in the Innovation Awards category for the Best Enterprise Contact Centre Platform.

Smartz Solutions