Organisations must harness the power of a UCX to meet modern customer demands
The goal is that the customer must be able to continue the conversation seamlessly with an organisation at any point and over any channel of customer’s choice says Jeremy Osborne, Strategic Account Manager at Infobip SADC.Jeremy Osborne
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Embrace the do-anything-from-anywhere economy with technology
Are organisations prepared to build upon these capabilities so that they are ready for the infinite possibilities of the future asks Haidi Nossair, Sr. Director – Client Solutions Group - MERAT, Dell Technologies.
Risk management is a vital aspect of enterprise development
Enterprise development is as critical as it is costly says Andre du Plooy, executive consultant for Symbiosys IT.
SA can prevent payments fraud crippling businesses and local municipalities
Ryan Mer, Managing Director, eftsure Africa says technology can be a powerful tool against the fraud and corruption plunging South Africa’s municipalities and businesses into financial crisis.
African governments must digitise to be innovative, inclusive and resilient
Developments such as AfCFTA reinforce the urgent need for governments to digitise says Ryno Rijnsburger, Chief Technology Officer, Microsoft 4Afrika.
The significance of Africa’s Network Access Control market
The Africa NAC market is estimated to generate revenue of over US$140-million by 2027 at a growth rate of over 25% due rising digitalisation in the region, claims Smriti Loomba, Senior Research Analyst at Global Market Insights (GMI).
Datacentre modernisation is key to innovation for the modern enterprise
Since agility is key to innovation within the modern enterprise, the attributes of the modern datacentre enable IT to respond quickly says Amith Kumar Thota, Solution Architect at AlphaCodes.
Greater collaboration, tech needed for effective vaccine rollout in Kenya
Technology can play a valuable supporting role to ensure country’s vaccine rollout is a success says Hardeep Sound, Regional Sales Director: East Africa at SAP.
Why ICT is the solution to Africa’s unemployment problem
Bringing ICT capabilities to African countries will be beneficial to every sector and every individual suggests Praba Moonsamy – Managing Director at Ikhaya Automation Systems.
Ghana’s leading organisations have embraced unified CX
Organisations are fast realising that they need to invest in alternative channels says Olufunmilayo Okubena, Country Manager at Infobip Ghana.
Tech professionals urge a review of curricula as SA’s unemployment crisis worsens
Panel discussion delves into issue during ITWeb’s virtual two-day BI Summit 2021 this week.