Opinion
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3:50

5G is coming. Here’s what it could mean for South Africa.

Research by MIT indicates that, between 2020 and 2035, 5G's contribution to global GDP will be roughly the size of India's entire economy says Samantha Naidoo, Telco Industry Value Advisor at SAP Africa.
2:40

One simple solution for the new norm

Customers have a single point of contact, full accountability and a set of guarantees – all impossible to achieve with multiple service providers says Shawn Bruwer of Paratus Botswana.
2:20

Resilience and continuity: Guiding the CIO strategy in 2021

Fikile Sibiya, CIO of e4 shares her view on the current state of play and what a roadmap for 2021 might entail.
4:10

Ecommerce in 2021: Kenya’s US$1.5-billion industry

Ecommerce legislation in Africa has failed to meet digital advances says Patrick Ndegwa, SEACOM East Africa Business Sales Lead.
6:50

How to forge an inclusive economic recovery in Africa

Tolu Oyekan, Partner at Boston Consulting Group, Lagos, says African governments must look beyond the crisis to ensure that the resources deployed today build a better foundation to achieve a more equitable future.
8:30

Satellite cellular backhaul is at the forefront of modern connectivity solutions

Solutions that seamlessly bring together satellite connectivity into standards-based mobile networks will allow for real-time management says James Trevelyan, Senior Vice President of Sales, Enterprise and Emerging Markets at Speedcast.
3:40

Three keys to building resilience

Customer-centricity and positive employee experiences will show us what it means for companies to be resilient says Robin Fisher, Area Vice President, Salesforce - Emerging Markets.
4:20

EXCLUSIVE: Spectrum auction: A shot in the arm for SA telecoms

The auction of telecom spectrum in South Africa this year will significantly improve cell phone connectivity and continue to drive data prices down says Valde Ferradaz, CEO of Ignition Telecoms and head of its subsidiary, MVN-X.
3:50

What is a digital experience platform and what does it mean for Africa?

Many African organisations have yet to realise the full benefits of digital transformation says Ndagi Job Goshi, GM Liferay Africa.
3:00

Regulations, expertise top cybersecurity challenges for 2021

The complexity of digitalisation means increased threats and more challenges says cybersecurity expert and J2 CEO John Mc Loughlin.
4:50

Eskom: the time has come for freedom from dependence

How can we, in our respective lives and businesses, achieve the freedom to give our economy a second life asks Lance Dickerson, MD: REVOV.
6:30
Jan 28, 2021

The pandemic is no longer an excuse for poor customer service

Contact Centres must go digital to ensure business continuity in the contact centre space argues Marcel Reuvers, Chief Executive Officer, ContactCenter4All.