Trust is what will make or break AI voice agents
As AI voice agents become more capable, the question is whether businesses can trust them enough to put them in front of customers.
SPONSOR

The top 10 cybersecurity trends and terrors of 2026
The defining challenge of 2026 is to implement security solutions capable of going beyond visibility and into prioritisation under constant pressure.
What actually happens inside the data centres powering South Africa?
In the article, Herman de Vries, chief executive officer at ASI Connect, takes us inside the evolving world of data centres.
What Africa’s stablecoin boom means for financial system
Africa is rapidly emerging as a global hotspot for stablecoin adoption, with digital dollars increasingly becoming a practical solution across the continent. Adesoji Solanke from Absa CIB explores what this shift means for the continent’s financial system
How enterprises can build and manage AI agents
Automation through agentic AI represents a huge chunk of the future of IT transformation and modernisation across Sub-Saharan Africa, says Oluwafiropo Tobi of Red Hat.
Africa’s fintech boom needs regulatory bridge to scale
If Africa’s digital financial ecosystem is to reach its full potential, greater regulatory clarity and coordination will be essential, according to Jean-Marie Kananura from Kigali International Financial Centre.
Why sustainable workflows are becoming a key driver of employee experience
Companies must view sustainable workflow design as both a people and performance strategy, says Greg Griffith, product marketing team lead at Kyocera Document Solutions South Africa.
Healthcare under attack: why cybersecurity is now critical care
While doctors fight to save lives, cybercriminals are infiltrating hospitals, laboratories, and clinics, turning life-saving environments into digital battlegrounds, cautions Kerissa Varma, Microsoft's Chief Security Advisor for Africa.
Owning safety tech isn’t enough, it’s activating it that saves lives
Fully activated devices strengthen the transport ecosystem, enabling faster investigations and stronger community security, writes Kaylin Phillips of Netstar.
The evolving grid – why flexibility, reliability are important
Technology’s evolution continues to inspire; however, there are also cautionary tales that justifiably make a solid case for methodical checks and balances. The world’s ever-evolving power grids are certainly a good example, according to Taru Madangombe of Schneider Electric
As data laws tighten, South Africa’s shift to local hosting becomes a strategic play
Government departments are already firm that their data cannot leave the country, which makes local data centre capacity essential.
African enterprises can scale IT operations effectively in hybrid, cloud environments
Scaling effectively requires visibility, intelligence and governance that are in tune with the pace of digital expansion, writes Amit Shingala, CEO of Motadata.
Embrace mentorship to fast-track Africa’s digital skills revolution
To fast-track Africa’s digital skills revolution, mentorship must move from being an informal practice to a strategic imperative within the digital payments sector, according to Judy Waruiru from Network International.