New VP Global Marketing joins Infobip Group's Executive Leadership Team
Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry
Customers are expecting interactions that are informed by insights into their preferences and behaviour.
Infobip donates communications platform to Laerskool Leondale
The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.
Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth
In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform
Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.
Connectivity matchmaker Pindrop adopts Infobip’s WhatsApp Business API solution
Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.
Arifu-SOMO educational partnership adopts Infobip’s WhatsApp Business API solution to train entrepreneurs in Africa
Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.
Ubongo drives deeper engagement via Infobip’s WhatsApp solution
Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.
Local financial services industry finds improvements in customer experience significantly boost business outcomes
Financial service organisations have had no choice but to take up new technologies.
Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale
Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
Organisations must harness the power of a UCX to meet modern customer demands
The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.
West African businesses should embrace mobile authentication for security and improved CX
According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.
Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries
National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa