Peerless Network, an Infobip Company, Adds Four Markets Expanding Network’s Reach

The conversational future is now, and customers are looking for quick, easy, and meaningful interactions with the brands of their interest on their familiar channel, says Tonko Šarac, Director of Go To Market at Infobip.

Hosted by WASPA, the WASPIES is a peer recognition awards ceremony and networking event that celebrates the association’s members by recognising those that make stellar contributions to the industry.

Infobip data from more than 449 billion interactions in 2022 shows conversational experience is becoming more popular across all forms of customer communication, from sales to customer support.

Infobip’s partnership with Hagens enables HM Engenharia to digitise its business model and embed agility and personalisation throughout the customer journey.

Partnership to implement an innovative WhatsApp conversational chatbot solution to better connect with, and educate voters across the country.

... with careers aligned to the personal goals of female professionals, as is the case at Infobip.

New feature helps businesses diagnose and resolve customer issues quickly by enabling video calls through a simple URL.

Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a Service (CPaaS) provider by tech analyst Juniper Research.

Infobip says according to global market research firm Forrester better customer experience leads to higher revenue growth.

Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria explains why the rise of the tech-savvy customer calls for humanised digital customer engagement.

Data from more than 153 billion communications interactions on Infobip’s platform shows the vital role SMS plays in helping businesses and customers interact with each other globally.

Infobip’s innovative omnichannel communications platform will now be available to organisations that use Dialogflow to create conversational experiences with users on their preferred channels and improve user satisfaction.

We are seeing a shift, with the Chief Information Security Officer (CISO) community increasingly pushing back against traditional organisational structures says Imraan Kharwa, Data Protection Officer at Infobip.

Infobip Key Accounts Executive Loren Lubanga set the scene by outlining Africa’s thriving e-commerce markets – South Africa, Nigeria and Kenya.

Company has won two awards at the prestigious 6th annual Tech Innovation Awards, held at the Lagos Oriental Hotel last week.

Infobip is proud to celebrate six years of partnership with Smartz Solutions.

Integration helps HubSpot’s clients connect with their customers on the right channel at the right time to increase loyalty.

Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries.

As the tournament’s technology partner, Infobip has created one of the first tennis tournament chatbots.

Global report presents an in-depth review of the market using Omdia’s forecasting and enterprise insights survey data.

The Beacon of ICT Awards celebrates the top performers in Nigeria's ICT sector, giving recognition to best practices and outstanding contributions.

Case study: Nigeria’s Military Pensions Board deploys solution to enhance communication with beneficiaries.

Dior has collaborated with global communications platform Infobip to release this innovative omni-channel experience.

Customer-centric digital transformation projects can increase digital maturity and deliver more value.

Market is key to its expansion and servicing of the Southern African Development Community (SADC) region.

Infobip’s CPaaS extension helps organisations and enterprises vastly improve customer experience and boost loyalty with the addition of popular communications channels.

The WASPIES is a peer recognition awards ceremony and networking event that celebrates the association’s members.

Platform enables the organisation to enhance customer engagement and thus improve customer experience.

AppZone looks to expand further on the continent

Infobip has implemented a WhatsApp-based chat banking solution for Fintech start-up Afridig Wallets.

Johannesburg-based company empowered with WhatsApp for Business Application Programming Interface (API) capabilities.

Company placed top for breadth and range of product as well as capacity.

The implementation of Infobip’s WhatsApp for Business API and Moments solution empowered Beiersdorf Nivea Nigeria to engage with its end users directly and seamlessly.

Study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 prominent vendors.

Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award

leader Maria Inès Carrelli to the Board of Directors as Vice President of Global Marketing.

Customers are expecting interactions that are informed by insights into their preferences and behaviour.

The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.

In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.

Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.

Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.

Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.

Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.

Financial service organisations have had no choice but to take up new technologies.

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).

Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.

In East Africa, and Kenya specifically, there is a move towards data-driven communication.

There is strong adoption of chatbots by organisations across various industry sectors in South Africa.

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.

The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.

According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.

In Nigeria, the potential market for WhatsApp Business API is significant.

Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.

Infobip will be presenting it at AfricaCom.

Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.

National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa

Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology

South African HQ to become the permanent centre of operations in the wider region.