Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry
Infobip donates communications platform to Laerskool Leondale
The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.
Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth
In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform
Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.
Connectivity matchmaker Pindrop adopts Infobip’s WhatsApp Business API solution
Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.
Arifu-SOMO educational partnership adopts Infobip’s WhatsApp Business API solution to train entrepreneurs in Africa
Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.
Ubongo drives deeper engagement via Infobip’s WhatsApp solution
Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.
Local financial services industry finds improvements in customer experience significantly boost business outcomes
Financial service organisations have had no choice but to take up new technologies.
Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale
Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
Infobip delivers omnichannel solution to youth employment accelerator
Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.
Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR
In East Africa, and Kenya specifically, there is a move towards data-driven communication.
SA’s healthy appetite for chatbots set to continue
There is strong adoption of chatbots by organisations across various industry sectors in South Africa.
South Africa sees boost in the uptake of CCaaS
Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
Contact Centre as a Service gaining traction among Kenyan SMEs
As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.
Nigerian businesses set to harness the power of WhatsApp
In Nigeria, the potential market for WhatsApp Business API is significant.
Centili Launches One-Tap Mobile Billing On Vodacom
Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.
Infobip reaches new data security milestone
Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.
Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries
National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa
Infobip to introduce its enterprise messaging solution at tech Demo Africa
Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology
Johannesburg announced as Infobip's hub
South African HQ to become the permanent centre of operations in the wider region.