DIOR Beauty launch industry-first WhatsApp campaign with global influencer Jisoo
Organisations need to invest in digital, customer-facing technology to secure success
Customer-centric digital transformation projects can increase digital maturity and deliver more value.
Infobip obtains Zambia licence, opening new possibilities in the SADC region
Market is key to its expansion and servicing of the Southern African Development Community (SADC) region.
Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce
Infobip’s CPaaS extension helps organisations and enterprises vastly improve customer experience and boost loyalty with the addition of popular communications channels.
Infobip scoops Service Provider Of The Year Award at inaugural WASPIES Awards
The WASPIES is a peer recognition awards ceremony and networking event that celebrates the association’s members.
Infobip’s omnichannel solutions enable Kenya’s Stima Sacco to offer a superior customer experience and lower costs
Platform enables the organisation to enhance customer engagement and thus improve customer experience.
Infobip provides SMS and USSD platforms to Nigerian Fintech software provider AppZone
AppZone looks to expand further on the continent
Infobip provides chat banking solution to Fintech start-up Afridig Wallets to drive affordable financial inclusion
Infobip has implemented a WhatsApp-based chat banking solution for Fintech start-up Afridig Wallets.
Ocular Technologies partners with Infobip to enrich its customer engagement offering with WhatsApp for Business API
Johannesburg-based company empowered with WhatsApp for Business Application Programming Interface (API) capabilities.
Infobip recognised as Established Leader in Juniper’s Competitor Leaderboard for CPaaS
Company placed top for breadth and range of product as well as capacity.
Infobip’s WhatsApp for Business API and Moments solution help Beiersdorf Nivea Nigeria
The implementation of Infobip’s WhatsApp for Business API and Moments solution empowered Beiersdorf Nivea Nigeria to engage with its end users directly and seamlessly.
Juniper Research ranks Infobip Leader in Mobile Messaging space
Study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 prominent vendors.
Infobip Nigeria honoured as the best Communication Solution Provider of the Year at two Awards ceremonies
Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award
New VP Global Marketing joins Infobip Group's Executive Leadership Team
leader Maria Inès Carrelli to the Board of Directors as Vice President of Global Marketing.
Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry
Customers are expecting interactions that are informed by insights into their preferences and behaviour.
Infobip donates communications platform to Laerskool Leondale
The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.
Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth
In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform
Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.
Connectivity matchmaker Pindrop adopts Infobip’s WhatsApp Business API solution
Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.
Arifu-SOMO educational partnership adopts Infobip’s WhatsApp Business API solution to train entrepreneurs in Africa
Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.
Ubongo drives deeper engagement via Infobip’s WhatsApp solution
Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.
Local financial services industry finds improvements in customer experience significantly boost business outcomes
Financial service organisations have had no choice but to take up new technologies.
Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale
Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
Infobip delivers omnichannel solution to youth employment accelerator
Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.
Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR
In East Africa, and Kenya specifically, there is a move towards data-driven communication.
SA’s healthy appetite for chatbots set to continue
There is strong adoption of chatbots by organisations across various industry sectors in South Africa.
South Africa sees boost in the uptake of CCaaS
Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
Contact Centre as a Service gaining traction among Kenyan SMEs
As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.
Organisations must harness the power of a UCX to meet modern customer demands
The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.
West African businesses should embrace mobile authentication for security and improved CX
According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.
Nigerian businesses set to harness the power of WhatsApp
In Nigeria, the potential market for WhatsApp Business API is significant.
Centili Launches One-Tap Mobile Billing On Vodacom
Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.
Infobip reaches new data security milestone
Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.
Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries
National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa
Infobip to introduce its enterprise messaging solution at tech Demo Africa
Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology
Johannesburg announced as Infobip's hub
South African HQ to become the permanent centre of operations in the wider region.