Francophone Africa looks to chatbots for call centre cost efficiency and better Customer Experience

There is strong adoption of chatbots by organisations across various industry sectors in South Africa.

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.

In Nigeria, the potential market for WhatsApp Business API is significant.

Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.

Infobip will be presenting it at AfricaCom.

Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.

National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa

Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology

South African HQ to become the permanent centre of operations in the wider region.