Infobip to power Expresso Senegal customer communication with WhatsApp

Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award

leader Maria Inès Carrelli to the Board of Directors as Vice President of Global Marketing.

Customers are expecting interactions that are informed by insights into their preferences and behaviour.

The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.

In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.

Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.

Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.

Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.

Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.

Financial service organisations have had no choice but to take up new technologies.

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).

Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.

In East Africa, and Kenya specifically, there is a move towards data-driven communication.

There is strong adoption of chatbots by organisations across various industry sectors in South Africa.

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.

The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.

According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.

In Nigeria, the potential market for WhatsApp Business API is significant.

Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.

Infobip will be presenting it at AfricaCom.

Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.

National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa

Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology

South African HQ to become the permanent centre of operations in the wider region.