Infobip’s WhatsApp for Business API and Moments solution help Beiersdorf Nivea Nigeria

The implementation of Infobip’s WhatsApp for Business API and Moments solution empowered Beiersdorf Nivea Nigeria to engage with its end users directly and seamlessly.


Juniper Research ranks Infobip Leader in Mobile Messaging space

Study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 prominent vendors.

Infobip to power Expresso Senegal customer communication with WhatsApp
Infobip will provide WhatsApp customer communication services and its Conversations CPaaS-based contact centre solution to leading Senegal mobile operator Expresso.
Jul 30, 2021
Eastern Europe’s largest developer conference Infobip Shift ‘21 celebrates Jubilee Year
Infobip has unveiled plans for the newly re-branded Infobip Shift Conference.
Jul 29, 2021
Jul 27, 2021

Infobip Nigeria honoured as the best Communication Solution Provider of the Year at two Awards ceremonies

Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award

May 31, 2021

New VP Global Marketing joins Infobip Group's Executive Leadership Team

leader Maria Inès Carrelli to the Board of Directors as Vice President of Global Marketing.

Infobip launches Infobip Startup Tribe, its new global startup program
Infobip Startup Tribe program will be led by newly appointed director Nikola Pavesic.
May 28, 2021
Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
The IDC MarketScape evaluates providers in the CPaaS market that vary in scale and scope but have been innovators over the years and helped to establish this segment.
May 6, 2021

Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry

Customers are expecting interactions that are informed by insights into their preferences and behaviour.

Jan 25, 2021

Infobip donates communications platform to Laerskool Leondale

The communication platform will enable the school to seamlessly communicate with students, parents, and staff more cost-effectively and efficiently.

Dec 14, 2020

Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth

In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.

Dec 11, 2020

Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform

Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC, which sought to improve customer interaction and increase the number of transactions on its digital banking platform.

Nov 23, 2020

Connectivity matchmaker Pindrop adopts Infobip’s WhatsApp Business API solution

Staff can now interrogate the Pindrop systems and report on the connectivity options available to them at their locations. This engagement can be managed centrally.

Nov 17, 2020

Arifu-SOMO educational partnership adopts Infobip’s WhatsApp Business API solution to train entrepreneurs in Africa

Infobip has delivered a WhatsApp for Business API solution to a Kenya-based educational partnership – Arifu-SOMO.

Oct 29, 2020

Ubongo drives deeper engagement via Infobip’s WhatsApp solution

Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.

Oct 8, 2020

Local financial services industry finds improvements in customer experience significantly boost business outcomes

Financial service organisations have had no choice but to take up new technologies.


Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).

Infobip acquires the status of a trusted partner of the GSMA, as part of its 'Identity Revenue Acceleration' initiative
GSMA announces that Infobip, a global specialist in cloud communications, has been awarded the status of a trusted partner.
Sep 4, 2020
Infobip South Africa partners with Praekelt Consulting - bolstering customer communication through their Partner Connect Programme
Praekelt designs and builds human-centred digital interfaces that leverage technology to transform businesses.
Aug 17, 2020
One Equity Partners to make strategic investment in Infobip, a global “Communications Platform as a Service” leader
This is the first outside capital raised by Infobip’s visionary founders, achieving a unicorn valuation with one of the largest European software Series A rounds in recent years
Aug 4, 2020
Jul 21, 2020

Infobip delivers omnichannel solution to youth employment accelerator

Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.

Jul 9, 2020

Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR

In East Africa, and Kenya specifically, there is a move towards data-driven communication.

Francophone Africa looks to chatbots for call centre cost efficiency and better Customer Experience
As chatbots become more refined, cheaper and easier to deploy, an increasing number of companies recognise the benefits.
Jun 5, 2020
May 26, 2020

SA’s healthy appetite for chatbots set to continue

There is strong adoption of chatbots by organisations across various industry sectors in South Africa.

May 18, 2020

South Africa sees boost in the uptake of CCaaS

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).

May 11, 2020

Contact Centre as a Service gaining traction among Kenyan SMEs

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.

Infobip partners with Redbullet to roll out WhatsApp for Business API in Botswana
Infobip has partnered with ICT company Redbullet to enable the company to provide an Automated WhatsApp for Business API channel.
May 1, 2020
May 1, 2020

Organisations must harness the power of a UCX to meet modern customer demands

The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.

May 1, 2020

West African businesses should embrace mobile authentication for security and improved CX

According to an Accenture report published in 2019, the total value at risk of cybercrime over the next five years is an estimated $5.2 trillion.

Infobip now enables businesses to respond to customers via Instagram Messaging
Infobip today announces it has added Instagram Messaging to the broad portfolio of channels available through its global Communications-Platform-as-a-Service offering.
May 1, 2020
Apr 16, 2020

Nigerian businesses set to harness the power of WhatsApp

In Nigeria, the potential market for WhatsApp Business API is significant.

Premium Coupon Service now available across the globe
In 2014 there have been around 550 million mobile phone coupon users and according to Juniper Research the number will increase to 1.05 billion users by the year 2019.
Apr 28, 2016
Sep 28, 2015

Centili Launches One-Tap Mobile Billing On Vodacom

Carrier biller Centili has launched one-click WAP payments flow on Vodacom in South Africa.

Nov 11, 2014

Infobip's business messaging solution

Infobip will be presenting it at AfricaCom.

Nov 7, 2014

Infobip reaches new data security milestone

Infobip's cloud platform benefits from €1.8 million investment to protect user data as company expands its security compliance.

Aug 22, 2014

Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries

National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa

May 30, 2014

Infobip to introduce its enterprise messaging solution at tech Demo Africa

Marko Skomersic to give a detailed presentation on the innovative end-to-end messaging technology

May 16, 2014

Johannesburg announced as Infobip's hub

South African HQ to become the permanent centre of operations in the wider region.