Business Intelligence

Rising demand for ethical AI tops list of emerging tech trends for 2021

The trends will help leaders accelerate digitisation and create resilient businesses, according to Forrester.

What value will CX bring to the business in 2021?

The ITWeb customer experience (CX) survey, being conducted in partnership with SAP, has gone live.
23 Oct

ICT’s true value under the spotlight as SA businesses claw back from COVID

IDC urges organisations to focus on business continuity, cost optimisation, business resiliency, and targeted investment
15 Oct

Jumia launches 2020 Africa Food Index

The report shows that while Quick Service Restaurants (QSR) are popular, Lagos and Nairobi lead as the largest cities with the volume of online food orders.
14 Oct

South African government urged to intensify focus on IOT

IOT Industry Council urges more focus on low cost, effective new technologies to ensure South Africa is 4IR ready.
14 Oct

Innovation to help travellers in Africa comply with COVID-19 protocols

Econet, PanaBIOS unveil new applications to digitise pandemic certificates.

Start-ups selected to compete at Africa Tech Summit Connects

12 start-ups are looking to raise either pre-seed, seed, or Series A funding.

AWS Cloud boost for Kenyan hospital MP Shah

The most noticeable benefit is that it is able to focus attention on more strategic objectives.
6 Oct

SA’s CSIR lauded for contribution to tech

Country’s Minister of Higher Education, Science and Innovation praises organisation for its research, innovation.
Sep 29, 2020

Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
Sep 23, 2020

Xylem Africa announces lead for Anglophone Africa

Former Itron executive joins company and will be based in Cape Town to cover non-French speaking countries.