New innovation trumpets Africa’s growing interest in Metaverse

Integration of a contact centre platform with CRM delivers the perfect customer journey and CX says Anne-Meine Gramsma, Chief Commercial Officer of ContactCenter4ALL.

Webb Fontaine and the Niger Chamber of Commerce and Industry launch Niger National Single Window (NNSW) platform.

The digital transformation of customs and borders in Africa could improve efficiencies in processes and yield trade gains on the continent of US$20-billion a year says Ope Babalola, Managing Director of Webb Fontaine.

With advanced digital voice of the customer approaches, companies can adapt to the changing needs of the customer, says Shikesh Lalbahadur, head of digital at Quality Connect.

Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries.

Estelle Lubbe, co-founder and CXO of The Awareness Company, believes technology can play a significant role in streamlining agricultural operations across the value chain.

Roger Hislop, Exco member of the IoT Industry Council of South Africa (IOTIC) delves into the shifting boundaries of agricultural production and potential with the Internet of Things.

The Africa Earth Observation Challenge (AEO) is an open innovation start-up challenge, focusing on earth observation data solutions.

Systems integrator NEC XON links up with the South African National Research and Education Network (SANReN), TENET, CSIR to bolster tech.

Both have partnership growth in mind behind newly formed customer journey powerhouse.

It’s time for businesses to rethink and modernise data management strategies to ensure they’re set up to achieve better outcomes and digitally differentiate says Eylem Oruc, Sr. Director, Unstructured Data Solutions (UDS) - META, Dell Technologies.

IOT projects gain impetus, with specific requirement to replace legacy systems within the country’s manufacturing industry.