iMobility explores benefits, opportunities of opex models in the African region
Instead of making significant upfront investments in infrastructure, businesses can opt for a pay-as-you-go approach, says Nazeer Adam, CEO of iMobility.
3:40
iMobility transforms call centres with advanced RoboDialing AI-assist communication services
Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and suggestions that help agents answer queries quickly and efficiently.
4:00
Automation and AI: Finding the balance in contact centres
Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.
3:30
Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth
In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
5:20
Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale
Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
4:10
South Africa sees boost in the uptake of CCaaS
Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
3:30
Contact Centre as a Service gaining traction among Kenyan SMEs
As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.