CCaaS

Kenya’s fast-growing eCommerce industry is leveraging an omnichannel retail approach to enhance CX and drive growth

In 2017, Nigeria, South Africa and Kenya accounted for more than half of all online shoppers in Africa.
5:20
Sep 29, 2020

Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale

Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
4:10
May 18, 2020

South Africa sees boost in the uptake of CCaaS

Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
3:30
May 11, 2020

Contact Centre as a Service gaining traction among Kenyan SMEs

As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.