6:10
8 May 2024

AI and ‘phygital’ experiences re-set to reshape the customer journey in 2024

The ‘super app’ concept has gained significant attention in recent years, with platforms such as WhatsApp, WeChat, and various others.
3:50
15 Apr 2024

Navigating the future of customer loyalty: Trends, benefits, and essential platforms

The time to act for businesses looking to launch or revamp their loyalty programmes is now.
5:10

Smartz Solutions replaces legacy contact centre application at Ticketpro

Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
4:30

Authenticity as an essential and powerful sales tool

The importance of being a reliable partner within the public sector to navigate the digital migration journey.
4:00
5 Jul 2023

Driving scalable growth through exceptional customer experience

One of the most crucial starting points for growth at scale is to focus on customer experience (CX).
4:00
23 Jun 2023

How technology enables businesses to fight fraud without impacting customer experience

With annual fraud losses sharply increasing the use of ML is fast becoming an essential tool to combat fraud.
2:00
21 Apr 2023

Peerless Network, an Infobip Company, Adds Four Markets Expanding Network’s Reach

Infobip finalised its acquisition of Peerless Network in mid 2022.
1:50

VR Coming to Get You: Consumers Set to Serve Themselves through Bots and VR by 2020

More than three quarters of brands will deliver Customer Experience through VR and chatbots in the next four years, Oracle research finds.
2:50
15 Oct 2013

Webinar: Optimise the customer experience with effective mobile customer service

Organisations are investing millions of rands to improve the customer experience.