Le besoin en centre de contact en tant que service s'accélère avec l'explosion de la transformation digitale
Cela pousse les centres de contact traditionnels à adopter des solutions basées sur le cloud, telles que les centres de contact en tant que service (ou CCaaS, de l’anglais Contact Center as a Service).
Insurance management in Zambia via cloud-based contact centre
Hollard Insurance Zambia invests in Infobip technology to offer remote access to customer care, platform for insurance management.
Infobip acquires the status of a trusted partner of the GSMA, as part of its 'Identity Revenue Acceleration' initiative
GSMA announces that Infobip, a global specialist in cloud communications, has been awarded the status of a trusted partner.
Infobip South Africa partners with Praekelt Consulting - bolstering customer communication through their Partner Connect Programme
Praekelt designs and builds human-centred digital interfaces that leverage technology to transform businesses.
One Equity Partners to make strategic investment in Infobip, a global “Communications Platform as a Service” leader
This is the first outside capital raised by Infobip’s visionary founders, achieving a unicorn valuation with one of the largest European software Series A rounds in recent years
Infobip delivers omnichannel solution to youth employment accelerator
Infobip has delivered an omnichannel solution to Harambee Youth Employment Accelerator.
Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR
In East Africa, and Kenya specifically, there is a move towards data-driven communication.
Infobip’s Conversations gives Nigeria’s Ikeja Electric a boost
Leading power distributor looks to capitalise on cloud contact centre solution deployment.
Premium Coupon Service now available across the globe
In 2014 there have been around 550 million mobile phone coupon users and according to Juniper Research the number will increase to 1.05 billion users by the year 2019.
Infobip Extends 2-Way SMS Messaging Coverage to 40 Countries
National numbers and short codes available to engage billions of mobile users across global markets including US, Brazil, China, Russia and South Africa