Five most significant trends in customer experience and omnichannel communications for 2023
Infobip says according to global market research firm Forrester better customer experience leads to higher revenue growth.
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SMS remains a force to be reckoned with
Even 30 years after its launch says Marthinus Jansen van Vuuren, Content Marketing Expert at Infobip.
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Research shows the global popularity of SMS 30 years after the first message
Data from more than 153 billion communications interactions on Infobip’s platform shows the vital role SMS plays in helping businesses and customers interact with each other globally.
2:20
New Infobip research shows the rising dominance of chat apps for customer communications
Data from more than 153 billion communications interactions shows customers now prefer conversations with brands on their favorite digital channel.
3:50
Africa’s changing shopping trends allow e-tailers to gain long-term loyalty
Retailers that don’t prioritise the customer experience risk losing out in this new market warns Darijan Bošković, Sales Director: Africa at Infobip.
3:10
Internet, FDI and collaboration are powering up e-commerce in Africa
M-commerce, payments diversification, improved access to the internet and to financial services are market drivers.
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The right technology and strategy will drive cross-border e-commerce in Africa
Infobip Key Accounts Executive Loren Lubanga set the scene by outlining Africa’s thriving e-commerce markets – South Africa, Nigeria and Kenya.
2:20
Infobip and Smartz Solutions partnership continues to create and manage seamless global communication experiences for customers
Infobip is proud to celebrate six years of partnership with Smartz Solutions.
1:50
Infobip builds an integration for HubSpot to enhance customer experience
Integration helps HubSpot’s clients connect with their customers on the right channel at the right time to increase loyalty.
3:30
Infobip completes Peerless Network acquisition strengthening its U.S. and global offer
Global cloud communications platform creates one-stop shop for omnichannel communications helping businesses make more meaningful connections with customers in 190 countries.
2:30
Infobip creates a new digital experience for all tennis fans
As the tournament’s technology partner, Infobip has created one of the first tennis tournament chatbots.
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How MNOs can successfully monetise their A2P SMS routes
Partnering with the right messaging solutions provider makes all the difference says Sizo Nkosi, Regional Operator Partnership Manager at Infobip.