Infobip recognised as Established Leader in Juniper’s Competitor Leaderboard for CPaaS

Infobip, in partnership with Floodgate, has deployed its full suite of omnichannel solutions.

The solution, named ZiVA (Zenith Intelligent Virtual Assistant), enables the bank’s customers to perform financial transactions and enjoy real-time customer service from their mobile phones on a 24-hour basis.

The implementation of Infobip’s WhatsApp for Business API and Moments solution empowered Beiersdorf Nivea Nigeria to engage with its end users directly and seamlessly.

Study assesses the capacity and capability, product positioning - including size of operations - financial performance, and sophistication of messaging solutions of 20 prominent vendors.

Infobip will provide WhatsApp customer communication services and its Conversations CPaaS-based contact centre solution to leading Senegal mobile operator Expresso.

Infobip has unveiled plans for the newly re-branded Infobip Shift Conference.

Jiji currently has no plans to roll out additional channels as its management feels that the SMS and voice solution are adequate to their customers’ current need.

leader Maria Inès Carrelli to the Board of Directors as Vice President of Global Marketing.

Infobip Startup Tribe program will be led by newly appointed director Nikola Pavesic.

The goal is that the customer must be able to continue the conversation seamlessly with an organisation at any point and over any channel of customer’s choice says Jeremy Osborne, Strategic Account Manager at Infobip SADC.

The IDC MarketScape evaluates providers in the CPaaS market that vary in scale and scope but have been innovators over the years and helped to establish this segment.