Real-time analytics in retail – it’s now or never

According to Elingo, as business heads into 2020, the way customer experience is managed will irrevocably change - and ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML).

5G, AI and other technologies will have major impact on continent's ability to transform.

Open source and proprietary artificial intelligence implementations offer benefits and disadvantages, says SAS.

Artificial intelligence presents enterprises with both an opportunity and a challenge, says Akesh Lalla, country manager, SAS South Africa.

 The promise of Automated Robots that can make money for investors is just one example says Richard de Sousa, Senior Partner at AltCoinTrader.

For companies looking to enhance their contact centre environments, AI can be leveraged to deliver more improved CX at unprecedented levels.

In 2021, artificial intelligence (AI) augmentation will create US$2.9-trillion of business value and 6.2 billion hours of worker productivity globally, according to Gartner.

Local taskforce has officially handed market research and action plan to the Ministry of ICT.

Data will become an enabling resource for human resources (HR) and payroll departments says CRS Technologies.

The fourth wave of business process automation incorporates artificial intelligence.

Pieter Engelbrecht, Business Unit Manager for HPE Aruba, says while AI has arrived, the extent to which it can be used to reinforce enterprise security is an area of growing interest.