Nov 19, 2019

Welcome to a new customer experience world

According to Elingo, as business heads into 2020, the way customer experience is managed will irrevocably change - and ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML).
Nov 13, 2019

What will it take for Africa to drive US$5-trillion digital economy?

5G, AI and other technologies will have major impact on continent's ability to transform.
Oct 7, 2019

Are hybrid AI implementations the answer?

Open source and proprietary artificial intelligence implementations offer benefits and disadvantages, says SAS.
Sep 27, 2019

Future-proof your people

Artificial intelligence presents enterprises with both an opportunity and a challenge, says Akesh Lalla, country manager, SAS South Africa.
Sep 25, 2019

Cryptocurrency scams in South Africa

 The promise of Automated Robots that can make money for investors is just one example says Richard de Sousa, Senior Partner at AltCoinTrader.
Aug 8, 2019

AI to change contact centre CX experience

For companies looking to enhance their contact centre environments, AI can be leveraged to deliver more improved CX at unprecedented levels.
Aug 6, 2019

AI augmentation to create US$2.9-trillion in business value in 2021

In 2021, artificial intelligence (AI) augmentation will create US$2.9-trillion of business value and 6.2 billion hours of worker productivity globally, according to Gartner.
Jul 26, 2019

Kenya to deploy AI and blockchain to weed out corruption

Local taskforce has officially handed market research and action plan to the Ministry of ICT.
Jan 28, 2019

Data to provide new opportunities for HR and payroll

Data will become an enabling resource for human resources (HR) and payroll departments says CRS Technologies.

Disrupt or be disrupted

The fourth wave of business process automation incorporates artificial intelligence.

A secure future with AI?

Pieter Engelbrecht, Business Unit Manager for HPE Aruba, says while AI has arrived, the extent to which it can be used to reinforce enterprise security is an area of growing interest.