HGS opens CX hub as it uses AI to enhance BPO sector
The company said the opening of HGS South Africa's CX Delivery Hub heralds a new era in BPO, redefining outsourcing by moving beyond cost efficiency to create measurable business and social value.
1:30
Botswana welcomes CCI Global, a BPO provider
The new BPO hub is expected to generate thousands of skilled job opportunities in data entry, customer support, IT services, and digital marketing.
1:50
SA’s Merchants launches call centre in Alexandra Township
Alexandra is one of South Africa's poorer townships, and Merchants believes the call centre will give job opportunities and boost the economy for the locals.
1:50
Kenya becomes 'favoured' global BPO market, says Sama
The company says Kenya was a preferred destination due to the quality of human capital that is versatile enough to serve various market segments.
3:10
Unleashing South Africa's BPO potential - a roadmap for IT efficiency and innovation
One of the primary reasons organisations opt for BPO in IT services and software development is to leverage specialised expertise.
1:20
Kenya gets $50m BPO investment from CCI Global
CCI opened a new five-story call centre located on in Nairobi and it promises to boost the country's economy by producing new jobs.
2:00
Kenya accelerates rollout of digital hubs
More than 40 Jitume Hubs have been opened, with the most recent two being in the east-central district of Tindiret.
1:20
US’s Arthur Lawrence names Langwieder-Görner to lead MEA region
Arthur Lawrence intends to solidify its position, particularly in the areas of business process outsourcing.
3:00
83% of South African consumers choose human connection over digital
Research by BPO provider Merchants shows impact of COVID-19 on the overall customer experience.
1:20
South African computer hardware sales forecast to hit R38bn
Business Monitor International (BMI) has released its annual forecasts as it points to strong cloud adoption.
2:00
African companies encouraged to shift to ‘impact sourcing’
Business outsourcing experts call on firms to adopt model to help employ more people.
1:30
East Africa: 'future BPO global hub'
Experts say region could become a world leader in business process outsourcing centres.