1:30
flags
10 Mar 2025

Botswana welcomes CCI Global, a BPO provider

The new BPO hub is expected to generate thousands of skilled job opportunities in data entry, customer support, IT services, and digital marketing.
1:50
flags
22 Nov 2024

SA’s Merchants launches call centre in Alexandra Township

Alexandra is one of South Africa's poorer townships, and Merchants believes the call centre will give job opportunities and boost the economy for the locals.
1:50
flags
29 Aug 2024

Kenya becomes 'favoured' global BPO market, says Sama

The company says Kenya was a preferred destination due to the quality of human capital that is versatile enough to serve various market segments.
3:10
15 Jul 2024

Unleashing South Africa's BPO potential - a roadmap for IT efficiency and innovation

One of the primary reasons organisations opt for BPO in IT services and software development is to leverage specialised expertise.
1:20
flags
13 May 2024

Kenya gets $50m BPO investment from CCI Global

CCI opened a new five-story call centre located on in Nairobi and it promises to boost the country's economy by producing new jobs.
2:00
13 Mar 2024

Kenya accelerates rollout of digital hubs

More than 40 Jitume Hubs have been opened, with the most recent two being in the east-central district of Tindiret.
1:20
flags
4 Jan 2024

US’s Arthur Lawrence names Langwieder-Görner to lead MEA region

Arthur Lawrence intends to solidify its position, particularly in the areas of business process outsourcing.
3:00
flags
13 Sept 2021

83% of South African consumers choose human connection over digital

Research by BPO provider Merchants shows impact of COVID-19 on the overall customer experience.
1:20
flags
30 Dec 2013

South African computer hardware sales forecast to hit R38bn

Business Monitor International (BMI) has released its annual forecasts as it points to strong cloud adoption.
2:00
flags
22 Nov 2013

African companies encouraged to shift to ‘impact sourcing’

Business outsourcing experts call on firms to adopt model to help employ more people.
1:30
flags
11 Sept 2013

East Africa: 'future BPO global hub'

Experts say region could become a world leader in business process outsourcing centres.