HGS opens CX hub as it uses AI to enhance BPO sector
The company said the opening of HGS South Africa's CX Delivery Hub heralds a new era in BPO, redefining outsourcing by moving beyond cost efficiency to create measurable business and social value.
1:30
Botswana welcomes CCI Global, a BPO provider
The new BPO hub is expected to generate thousands of skilled job opportunities in data entry, customer support, IT services, and digital marketing.
1:50
Kenya hails BPO industry as a saving grace in job creation
Kenya believes it is on a mission to become a global powerhouse for BPO, offering meaningful employment opportunities for its youth.
1:50
Kenya becomes 'favoured' global BPO market, says Sama
The company says Kenya was a preferred destination due to the quality of human capital that is versatile enough to serve various market segments.
1:30
SA’s business processes outsourcing firm Sigma expands into US
Sigma has named John Moody as vice president of business development, with the aim of expanding the company's client base in the US.
2:50
Nutun bets on South Africa as outsourcing destination
The company says the country’s BPO sector has experienced rapid expansion in recent years, but there’s still room to grow.
5:30
CallForce relies on SAP Business One for greater business insight
CallForce's multiple offices and revenue streams require a real-time access to critical information, enabling dynamic and timely decisions.
2:10
Technology key to unlocking further African economic growth
World Bank says improved training and modernisation of services could boost Africa’s boom.
1:30
Kenya's outsourcing tech sector experiences dramatic slump
Business process outsourcing (BPO) firms are struggling to survive, says Kenya's ICT board CEO Paul Kukubo.