83% of South African consumers choose human connection over digital
Research by BPO provider Merchants shows impact of COVID-19 on the overall customer experience.
Christopher Tredger
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3:00
3:20
The contact centre is the ideal 4IR training ground
Zain Patel, Managing Director, Merchants says many soft skills are not taught through educational curricula, and rather need to be honed through the right type of experience.
1:20
Zimbabwe's telecash agents increase
The mobile money transfer service now has 2,600 agents and merchants.
7:10
Interview with Darren Arnold, services executive for Merchants
Executive explains as to why Africa is becoming a popular destination for the likes of contact centres.