Feb 11, 2021

The contact centre is the ideal 4IR training ground

Zain Patel, Managing Director, Merchants says many soft skills are not taught through educational curricula, and rather need to be honed through the right type of experience.
Mar 20, 2014

Zimbabwe's telecash agents increase

The mobile money transfer service now has 2,600 agents and merchants.
Sep 16, 2013

Interview with Darren Arnold, services executive for Merchants

Executive explains as to why Africa is becoming a popular destination for the likes of contact centres.