BUSINESS TECHNOLOGY MEDIA FOR AFRICA
4:20
10 May 2024

Contact centres must embrace generative AI or risk being left behind

It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users.
2:20

Real-time customer-agent matching saves contact centres millions

Smartz Solutions' Automatic Interaction Distribution tool gives contact centres accurate customer-agent matching with real-time sentiment analysis, reporting and profile building.
 
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