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Ryan Falkenberg

Ryan Falkenberg

co-founder and co-CEO of CLEVVA

Ryan Falkenberg is co-founder and co-CEO of CLEVVA, a company that specialises in artificial intelligence for people. Prior to founding CLEVVA, he co-founded Hi-Performance Learning, which created new ways for staff to learn more in less than half the time. In 2014, Falkenberg co-founded CUDA Technology, a company that developed enterprise learning and knowledge management technologies. He and his brother and long-time business partner Dayne sold both HPL and CUDA to form their Human Capital business. The two partnered again to start CLEVVA in 2011.

Articles

How digital BPOs can unlock AI-driven efficiency

Highly capable AI agents can now have customer conversations at the level of human experts which is set to change the customer service landscape forever.

Ryan Falkenberg

Could intelligent automation smooth the transition to SA’s two-pot retirement system?

On 1 September, South Africa’s retirement savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago.

Ryan Falkenberg

Can AI help change how businesses view customer service emails?

Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally.

Ryan Falkenberg

Contact centres must embrace generative AI or risk being left behind

It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users.

Ryan Falkenberg

Could AI change how contact centres approach multilingual support?

In South Africa, besides English, you’ll probably get one or two at most.

Ryan Falkenberg

Could automating debt conversations help businesses bolster their bottom lines?

There is no escaping the fact that South Africa has a severe and deep-seated debt problem.

Ryan Falkenberg

How can banks turn stressful Black Fridays into a customer service win?

For most people, Black Friday is a chance to buy that must-have item they’ve had their eye on for months.

Ryan Falkenberg

Virtual Agents as a Service: why it may be the ideal model for your business

Ryan Falkenberg, co-CEO, CLEVVA, explains why it may be the ideal model for your business.

Ryan Falkenberg

Industry Insight

Building a digital expert to power client self-service

Why have so few companies managed to give us a Google Assistant, Alexa or Siri experience in the customer service arena?

Ryan Falkenberg

Industry Insight

The AI compliance battle

We still need to be hyper-critical of the impact of AI-powered decisions on people and society.

Ryan Falkenberg

Industry Insight

It's time to rethink knowledge management approach

Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence.

Ryan Falkenberg

Industry Insight

Making the case for expert logic

Here's why artificial intelligence solutions won't transform your company's assisted service capability.

Ryan Falkenberg