Could AI change how contact centres approach multilingual support?
In South Africa, besides English, you’ll probably get one or two at most.
Ryan Falkenberg
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3:30
3:20
Could automating debt conversations help businesses bolster their bottom lines?
There is no escaping the fact that South Africa has a severe and deep-seated debt problem.
3:40
How can banks turn stressful Black Fridays into a customer service win?
For most people, Black Friday is a chance to buy that must-have item they’ve had their eye on for months.
5:00
Virtual Agents as a Service: why it may be the ideal model for your business
Ryan Falkenberg, co-CEO, CLEVVA, explains why it may be the ideal model for your business.