Ryan Falkenberg

Contact centres must embrace generative AI or risk being left behind

It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users.
Ryan Falkenberg
Feb 19, 2024

Could AI change how contact centres approach multilingual support?

In South Africa, besides English, you’ll probably get one or two at most.
Jan 12, 2024

Could automating debt conversations help businesses bolster their bottom lines?

There is no escaping the fact that South Africa has a severe and deep-seated debt problem.
Nov 20, 2023

How can banks turn stressful Black Fridays into a customer service win?

For most people, Black Friday is a chance to buy that must-have item they’ve had their eye on for months.
Nov 15, 2022

Virtual Agents as a Service: why it may be the ideal model for your business

Ryan Falkenberg, co-CEO, CLEVVA, explains why it may be the ideal model for your business.