The anatomy of a winning customer experience strategy

There are several fundamental ways in which RCS is expected to transform the landscape of business communication.

Five essential messaging techniques to maximise the impact of every interaction.

To successfully engage with customers in the digital space, businesses are increasingly making the shift towards hyper-personalisation, automation, and 24/7 availability says Olatayo Ladipo-Ajai, Regional Manager at Infobip Nigeria.

For financial institutions to maintain a competitive edge, it is becoming crucial to embark on a deeply rooted customer engagement strategy says Marina Bolfan, Senior Customer Growth Executive at Infobip Nigeria.

Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria explains why the rise of the tech-savvy customer calls for humanised digital customer engagement.

We are seeing the line between physical and digital commerce becoming increasingly blurred says Mayen Warrie, Key Account Executive at Infobip Nigeria.

Company has won two awards at the prestigious 6th annual Tech Innovation Awards, held at the Lagos Oriental Hotel last week.

Infobip Nigeria received the Outstanding Business Communication Solution Provider of the Year award

Africa is a rapidly growing market, so providing an enhanced CX is key to harnessing this potential says Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria.

Ubongo creates localised and multi-platform educational media that reaches millions of families through accessible technologies.

Financial service organisations have had no choice but to take up new technologies.