SA’s Merchants launches call centre in Alexandra Township
Alexandra is one of South Africa's poorer townships, and Merchants believes the call centre will give job opportunities and boost the economy for the locals.
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83% of South African consumers choose human connection over digital
Research by BPO provider Merchants shows impact of COVID-19 on the overall customer experience.
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Traditional contact centres thriving in digitally driven world
Businesses and brands who do not invest in digital channels are at risk of losing market share and relevance says Mathew Conn, Group CRO at Merchants.