BUSINESS TECHNOLOGY MEDIA FOR AFRICA
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13 Sept 2021

83% of South African consumers choose human connection over digital

Research by BPO provider Merchants shows impact of COVID-19 on the overall customer experience.
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28 Aug 2020

Traditional contact centres thriving in digitally driven world

Businesses and brands who do not invest in digital channels are at risk of losing market share and relevance says Mathew Conn, Group CRO at Merchants.
 
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