Apr 12, 2021

Avaya’s “Life and Work Beyond 2020” Survey Reveals Organizations Play Key Role in Individuals’ Well-Being

According to the survey, the unsurprising top sources of decreased happiness in 2020 include the COVID-19 pandemic (82%), less face-to-face contact with others (68%) and money worries (64%).
May 11, 2020

Airtel Uganda partners Avaya to facilitate remote connectivity

Partnership will avail Avaya Spaces app to education and to facilitate virtual conferencing in business.
Jun 26, 2017

Things not to miss when mapping your customer journey transformation

Danny Drew, Avaya's Managing Director for South Africa, says while there is no industry-wide standardisation of customer journey transformation mapping, there are key steps to keep in mind.
Nov 26, 2015

Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Centre and Unified Communications Services

Avaya and Plantronics (NYSE: PLT) today announced a new co-development initiative to address the growing need for simplified communications in contact centre and unified communications (UC) environments.
Jun 17, 2015

Avaya Named as a Leader by Gartner in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Avaya announced today that this year sets a new benchmark as the only vendor to be consistently positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure for 15 years.
May 13, 2015

International Avaya User Group Launches Middle East, Africa and India Chapter

The International Avaya Users Group (IAUG), has announced today the launch of its Middle East, Africa and India Chapter.
Jun 27, 2014

Avaya gets Gartner contact centre acknowledgement

Global provider of business collaboration solutions gets magic quadrant nod.
Jun 12, 2014

Zimbabwe’s Econet revamps call centre tech

Solution switches on voice, instant messaging and social media support for the operator.
Oct 7, 2013

With IPO elusive, Avaya explored sale to Oracle this year - sources

Avaya initially considered a public offering in 2011 but never went through with it.