OPINION: Analytics and contact centres – add smarts and soar
The impact of voice analytics in transforming the call centre operation.
OPINION: Creating unique digital customer experience a must
Consumers expect a solid user experience and businesses cannot afford to slack on back-end tech systems.
The IT Partners' dilemma: Skill up, team up or fade away
The growth of virtualisation, cloud computing and big data is changing the entire landscape for IT partners, says one leading distributor - and the scramble is on to find new business models that work.
Germany using big data in quest for world cup glory
German football team using SAP software to strategise in the FIFA tournament in Brazil.
Turning Big Data and the Cloud into Business Advantages
Becoming nimble and agile in any market, especially a volatile market like Africa, is key to survival.
Airtel Africa beefs up roaming efforts with big data
Mobile operator inks deal with telecoms big data analytics firm Mobileum.