SA’s healthy appetite for chatbots set to continue
There is strong adoption of chatbots by organisations across various industry sectors in South Africa.
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South Africa sees boost in the uptake of CCaaS
Traditional contact centres are having to adapt quickly and many are turning to cloud based solutions, in particular Contact Centre as a Service (CCaaS).
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Contact Centre as a Service gaining traction among Kenyan SMEs
As it offers scalability as and when the operational needs of an enterprise change says Infobip Africa.