New research reveals the growing prevalence of “conversational everything” for customer communications
Infobip data from more than 449 billion interactions in 2022 shows conversational experience is becoming more popular across all forms of customer communication, from sales to customer support.
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Infobip ranked as the leading CPaaS vendor by Juniper Research
Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a Service (CPaaS) provider by tech analyst Juniper Research.
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Five most significant trends in customer experience and omnichannel communications for 2023
Infobip says according to global market research firm Forrester better customer experience leads to higher revenue growth.
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Research shows the global popularity of SMS 30 years after the first message
Data from more than 153 billion communications interactions on Infobip’s platform shows the vital role SMS plays in helping businesses and customers interact with each other globally.
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New Infobip research shows the rising dominance of chat apps for customer communications
Data from more than 153 billion communications interactions shows customers now prefer conversations with brands on their favorite digital channel.