Is South Africa Ready for a Video Conferencing (VC) Revolution?

Video conferencing makes it possible for two or more locations to communicate by simultaneous two-way video and audio transmissions.

Phonatics Survey Results - Nov 2014 Customer Intelligence

Phonatics delivers all the bells and whistles to ensure a positive, professional and hassle-free client experience when dealing with any of our top-class sales and repair centres.

The benefits to be gained from selecting the most suitable headset for individual agents can significantly increase the level of service.

FIve top tips of selecting the `right' headset.

As the primary point of contact between agents and customers, the headset is the highest ranking contributor to great customer service; the ultimate goal of a successful Call Centre.

There are 5 top touch points in this discussion, ranging from actual correct equipment selection, to the life-span of said equipment and the `treatment' that it ultimately receives at the hands of agents.

The Audio Tour solutions are available as a compact handheld device perfect for schools and education centres.

Looking back at the Telecommunications Industry this past year.

One (of many) Exciting New SPRING 2013 Offerings - the Freemate DH036 TFN & TWB.

Phonatics Proudly Offers the Freemate DH037 optimised for Microsoft Lync.