Unified omni-channel engagement is key for Ghana’s utilities
Customer communication systems are not fully automated, nor adequate enough to forge meaningful engagements with the end user says Olufunmilayo Okubena, Country Manager at Infobip Ghana.
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Ghana sees huge uptake of digital communication channels
COVID-19 pushes organisations to improve CX says Olufunmilayo Okubena, Country Manager at Infobip Ghana.
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Ghana’s leading organisations have embraced unified CX
Organisations are fast realising that they need to invest in alternative channels says Olufunmilayo Okubena, Country Manager at Infobip Ghana.