Self-service IT support, built on up-to-date knowledge articles, is a strategic organisational asset
There’s no need to be stuck in a 2009 help desk bottleneck – knowledge articles built into a self-help portal are a strategic organisational asset, says Manqoba Masina.
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A modern IT service desk should be the interface between technology, human potential
According to Manqoba Masina of Nkgwete IT Solutions, a modern service desk realises that every technical issue is more than just a system malfunction.