UCaaS, the next evolution of cloud PBX, is enjoying good growth in South Africa
The maturity of the sector will only accelerate as access to good, reliable connectivity widens and hyperscalers continue to invest in South African data centres.
Rob Lith
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Leveraging the omnichannel can dramatically improve debt collection and customer service
Technology will play a crucial role here, as it is already drastically improving contact centre callbacks.
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Telviva, Vodacom launch Lesotho’s first cloud based PBX
Vodacom One Connect Lesotho is a cloud-based business communication tool that functions as a terrestrial business phone.
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African Tech Voices: Unified communication and collaboration trends for 2023
Omni channel communications, as predicted for the past few years, has seen rapid uptake, with businesses using websites and social media channels alongside email and audio says David Meintjes, CEO of Telviva.
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We must look to the past to design the contact centre of the future
The future of the contact centre is being designed now, with advances in cloud computing exponentially changing what’s possible says Walroux Engelbrecht, Field and Professional Services Executive, Telviva.
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Copper to cloud: Welcome to the revolution
Clara Wicht, Senior Product and Marketing Manager at Telviva, says every business has within its reach the ability to connect everyone and blur the line between physical and digital to unleash customer service excellence.
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South Africa: Telviva completes buy-out of AnD Communications
Deal expected to enable Telviva to extend the benefit of cloud-based communications services to companies looking to migrate from premise-based systems.