Omnichannel

Hearing the digital voice of the customer

With advanced digital voice of the customer approaches, companies can adapt to the changing needs of the customer, says Shikesh Lalbahadur, head of digital at Quality Connect.
1:10
Oct 23, 2020

Take ITWeb’s contact centre survey, stand a chance to win

We are running a survey to find out about the uptake of hosted contact centre solutions in South Africa.