Organisations must harness the power of a UCX to meet modern customer demands
The goal is that the customer must be able to continue the conversation seamlessly with an organisation at any point and over any channel of customer’s choice says Jeremy Osborne, Strategic Account Manager at Infobip SADC.
Jeremy Osborne
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Organisations must harness the power of a UCX to meet modern customer demands
The essence of a UCX is that customers must be able to use any communication channel they choose, on their terms.