Warren Hawkins

Customer service in an AI-driven future

Generative AI has recently taken centre stage as a transformative tool for businesses, particularly in customer service.
Warren Hawkins

Why we shouldn’t write the telephone call’s obituary just yet

Love it or hate it, the telephone call has endured for nearly 150 years and still has a lot to offer, especially for business users.
Jun 18, 2024

How your telephony system can help your business scale cost effectively

Understanding what your telephony system offers and how its features can enhance value for your business and your customers is key.