How digital BPOs can unlock AI-driven efficiency
Highly capable AI agents can now have customer conversations at the level of human experts which is set to change the customer service landscape forever.
Ryan Falkenberg
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Could intelligent automation smooth the transition to SA’s two-pot retirement system?
On 1 September, South Africa’s retirement savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago.
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Can AI help change how businesses view customer service emails?
Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally.
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Contact centres must embrace generative AI or risk being left behind
It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users.
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Could AI change how contact centres approach multilingual support?
In South Africa, besides English, you’ll probably get one or two at most.
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Could automating debt conversations help businesses bolster their bottom lines?
There is no escaping the fact that South Africa has a severe and deep-seated debt problem.
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How can banks turn stressful Black Fridays into a customer service win?
For most people, Black Friday is a chance to buy that must-have item they’ve had their eye on for months.
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Virtual Agents as a Service: why it may be the ideal model for your business
Ryan Falkenberg, co-CEO, CLEVVA, explains why it may be the ideal model for your business.
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Five reasons your business needs intelligent process automation (IPA)
Ryan Falkenberg, co-CEO, CLEVVA says IPA digital workers can ease errors like this out of the system, or flag them for a human to make a decision on and correct.