Customer service in an AI-driven future
Generative AI has recently taken centre stage as a transformative tool for businesses, particularly in customer service.
Warren Hawkins
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Why we shouldn’t write the telephone call’s obituary just yet
Love it or hate it, the telephone call has endured for nearly 150 years and still has a lot to offer, especially for business users.
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How your telephony system can help your business scale cost effectively
Understanding what your telephony system offers and how its features can enhance value for your business and your customers is key.
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How wider broadband access can help businesses solve their recruitment issues
Technology like cloud computing allows people to access corporate business systems remotely and securely.
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Three Simple ways businesses can cut costs in an inflationary environment
In a pivotal election year, it’s unlikely that the South African business environment is going to become any more certain.
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What were the big telco sector policy wins and losses for 2023?
From a policy perspective, 2023 started with a lot of hope and ambition in the telecommunications sector.
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Ten things I’ve learned from nearly two decades of entrepreneurship
Some milestones have a habit of sneaking up on you.
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Will phone numbers become relics of the past?
Here’s what the future of telecommunications could look like.
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Five ways your phone system can save your people time
For the people involved, this means risking burnout or quiet quitting unless business owners and managers look at ways to help their employees cope.
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Policy updates: What’s in store for South African telecoms in 2023?
With digital migration (seemingly) imminent and spectrum allocation continuing to open up, the country is ripe with potential Nic Laschinger, CTO, Euphoria Telecom.
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How telephony technology can boost e-commerce businesses in 2023
Online stores must focus on technologies that enable better CX says Nic Laschinger, CTO, Euphoria Telecom.
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Voice note vs voice call vs none of the above - the generational war rages on
There are at least three sides: Pro phone calls. Pro voice notes. And pro ‘anything that doesn’t involve voice’ says Euphoria Telecom CEO John Woollam.