Namibia has urged its Public Service Commission (PSC) to undergo digital transformation to improve public service delivery.
The commission, an independent advisory body responsible for overseeing the administration of the national civil service, acknowledges that its operational systems remain largely manual and outdated.
Emma Theofelus, minister of information and communication technology, has tasked the new PSC board, led by Patrick Nandago, with prioritising reforms that shift the commission from paper-based processes to digital systems.
Theofelus met the commission's leadership in Windhoek over the weekend.
"As technology evolves, it is imperative for the public sector to fully embrace the opportunities presented by digital transformation, streamline processes, continuously capacitate staff, review applicable rules and regulations, and ensure interoperability of systems to deliver seamless services to the public," said Theofelus.
The commission's challenges include a largely manual recruitment process, with hiring, record-keeping and general administration still reliant on paper-based systems.
The PSC has also identified gaps in its systems for authenticating educational qualifications, prompting calls for more robust digital vetting processes.
The commission has been urged to align its operations with Namibia's digital transformation agenda through the implementation of the National Digital Strategy (2025-2029) and the Digital Government Strategic Roadmap (2024-2026).
The Ministry of Information and Communication Technology is overseeing both initiatives as part of efforts to modernise public sector service delivery.
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