The Kenyan government, industry leaders and stakeholders are reviewing measures to improve the quality of information and communication technology services amid ongoing network challenges.
Users continue to experience slow mobile internet, unstable data connections and dropped calls, particularly outside major cities, as demand for digital services increases.
On Thursday, the Communications Authority (CA) of Kenya convened a multi-stakeholder meeting in Nairobi to assess service quality and strengthen coordination across the sector.
Discussions focused on network readiness for the artificial intelligence (AI) and 5G era, expansion of coverage to underserved areas and strengthening the resilience of telecommunications infrastructure.
Officials also considered operational challenges including fibre cuts, energy costs and infrastructure security.
“Delivering world-class digital services requires strong partnerships between Government, regulators and industry,” Steve Isaboke, principal secretary for Broadcasting and Telecommunications, said.
He said the government would work closely with mobile network operators to improve service quality, expand connectivity and strengthen digital infrastructure resilience.
“We will do everything to ensure that Kenyans receive the services they deserve. Where there are gaps, especially as technology evolves, we will work together to address them,” Isaboke said.
He added that every Kenyan should have reliable network coverage regardless of location, noting that communication services are essential for access to government services, voter registration and future elections scheduled for 2027.
Chief executive officers of Airtel Kenya, Safaricom and Telkom Kenya attended the meeting.
Peter Ndegwa, CEO of Safaricom, said reliable electricity remains critical for uninterrupted communication services.
He added that localised service challenges persist due to changing urban environments and difficult terrain.
Ndegwa said the operator would continue working with CA Kenya through initiatives such as the Universal Service Fund to expand connectivity in underserved areas.
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