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Creating competitive experiences with the cloud

Cloud is the ubiquitous, smart and customisable connector of customers to experiences says Wynand Smit, CEO of INOVO.
Wynand Smit
3:40
...Wynand Smit
19 Apr 2022
3:50
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Black Friday 2020
6 Nov 2020

Black Friday. The Pandemic Edition.

Retailers need to revise their approaches to ensure safer sales and customers in the time of COVID-19 says Wynand Smit, CEO of INOVO.
Wynand Smit
4:10
...
Gerrit de Villiers
5 Mar 2020

How speech analytics can improve business performance

Gerrit de Villiers
3:50
Wynand Smit
5 Feb 2020

Embracing a self-service world to improve CX

Staff Writer
4:10
Gerrit de Villiers
23 Oct 2019

Visibility, insight for an improved CX journey

Staff Writer
4:40
Wynand Smit
10 Oct 2019

Preparing your contact centre for an AI-driven future

Staff Writer
4:10
Jan K"uhn
27 Sept 2019

How to ensure IT integration delivers value

Staff Writer
4:30
Wynand Smit
14 Aug 2019

Why poor customer service is killing your brand (and how to fix it)

Staff Writer
 
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