Top six ERP tech trends for 2016

The rise of robotics and its impact on global workforces was again discussed at the latest Davos WEF this year.

As businesses globally seek to reduce overheads while boosting customer service and efficiency, there is a meteoric rise of the Chatbot and AI, linked to automated and intelligent self-service.Accordingly, many customer service centres are currently being converted to self-service with the roll- out of automated customer service software that can proactively and intelligently isolate and solve customer queries and problems by analysing their own databases.