Top six ERP tech trends for 2016
2016 promises to be an iconic year for technology innovation in the ERP space.
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Rise of robotics and AI discussed at Davos 2017
The rise of robotics and its impact on global workforces was again discussed at the latest Davos WEF this year.
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Are Chatbots revolutionising the customer service industry?
As businesses globally seek to reduce overheads while boosting customer service and efficiency, there is a meteoric rise of the Chatbot and AI, linked to automated and intelligent self-service.Accordingly, many customer service centres are currently being converted to self-service with the roll- out of automated customer service software that can proactively and intelligently isolate and solve customer queries and problems by analysing their own databases.