MTN SA forges new alliance to bolster architecture
CSG today announced a multi-year extension to its long-standing relationship with MTN South Africa.
The two companies have worked together for over ten years and have now forged a fresh alliance, centred on enhanced network operations and the ability to tap into potentially new revenue growth.
According to the companies and the new agreement, CSG will advance and enhance MTN’s digital ecosystem. This includes migrating MTN’s enterprise and consumer customers to a new end-state systems architecture that will drive future growth and enable rapid delivery of innovative products and services.
CSG’s SVP & Head of EMEA Business James Kirby said MTN's customers can expect more agility in their future service offerings, with digital product expansions, bundle innovation, and a more seamless way of viewing and managing their bill.
“They will benefit from the increased investment in evolving and enhancing the overall customer experience and can expect a gradual change in terms of their digital engagement with MTN,” said Kirby.
CSG has streamlined MTN’s processes from back-office billing to its retail store and according to Kirby, CSG’s managed services are designed to automate business processes and simultaneously control risks and costs.
“Our focus is to increase the reliability, scalability, security, and overall performance of MTN’s business and network operations. In short, CSG provides the agility needed to foster growth and innovation in today's digital economy, allowing MTN to focus on its core business functions while delivering a superior customer experience.”
Phinda Ncala, Executive: Information Technology, MTN South Africa, added: “Continuous investment in advanced technology is critical to MTN delivering a superior customer experience, while providing the agility needed to foster growth and innovation in today’s digital economy. As our trusted technology provider for well over a decade, we work with CSG to help lead our digital evolution and accelerate our journey to becoming a fully digitalised operator."
Kirby said that working with MTN has helped CSG establish itself as a leading services provider for CSPs. “We are proud to be MTN's trusted technology provider and help them accelerate their journey to becoming a fully digitalised operator.”