Power utility Energy of Cameroon (Eneo) says it is achieving considerable improvements in digitalisation, including electronic billing, online payment, and virtual complaint handling.
According to the company's 2022 annual report, Eneo has invested $7.9 million in administrative and IT infrastructure, which it claims has enabled the company to convert 87,030 unlawful users into customers, with 82,226 switching to prepaid and 4,804 switching to postpaid.
The capital expenditure was also used to enhance and simplify the payment of electricity bills. Eneo has onboarded many fintech solution providers, including YUP Money, Orange Money, MTN MoMo, AfrikPay, Maviance, and World Voice Mob Cashing, among others, in addition to its own payment system.
As the company continues to invest in technology, it reported a 54% decrease in billing-related complaints last year as a result of the switch from analogue metres to smart prepaid metres, which resulted in billing improvement.
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