More than 50 engineers from Nigeria’s major telecommunications firms have signed up for training to enable them meet the ‘Quality of Service’ (QoS) mandates of the Nigerian Communications Commission (NCC).

Backup Network, a local representative of Switzerland’s Ascom Network Testing, is conducting the training.

Engineers from network operators are planned to be trained on ‘best-in-class’ skills they need to boost service delivery for their company network subscribers.

Speaking at the formal commencement of the training programme in Lagos, Monday Ogbe, chief executive officer at Backup Networks Limited, said the QoS in Nigeria is far behind other countries.

He said that the telecoms operators were doing their best but that more still needed to be done.

Last year, the NCC fined four of the country’s largest mobile operators for poor QoS.

“Operators are doing everything they can to ensure that service is delivered to the subscribers because as long as the subscribers are not happy with the service delivery, it will be difficult for operators to recoup their investment. At the end of the day everybody loses,” he said.

Ogbe added, “The quality of experience tools that we are offering the operators will help them perceive the network exactly the way subscribers are experiencing service on the network and through that, they can see
exactly what the bottlenecks that are affecting the network performance are for them to make strategic adjustments where necessary.”

He said with the integration of new wireless transport technologies such as internet protocol transmission via 3G and LTE into the operator network, the complexity of network end-to-end network visibility has become key to ensuring acceptable customer satisfaction.