Johannesburg, 24 February 2014 - Azkar, the leading global logistics operator in Spain and Portugal, has opted for the ZetesChronos solution to manage its Proof of Delivery (POD) processes. The underlying aim of the company was to boost competitiveness and improve customer service. The result was a drastic reduction in errors, optimised decision-making and a streamlining of day-to-day tasks for transportation and administrative workers. Following a successful pilot programme, the solution has now been rolled out to over 60 distribution centres in Spain and Portugal and is used by 2,000 employees.
ZetesChronos is an advanced mobile Proof of Delivery solution designed to steer all delivery and collection processes. It gives real-time visibility on goods movement and field worker activity, from loading of goods to delivery and pick-up, and ensures traceability throughout the entire delivery fulfilment process. Furthermore, ZetesChronos is part of a suite of solutions developed by Zetes for the collaborative Supply Chain.
"ZetesChronos, our proof of delivery solution, is flexible as it is based on a proprietary standard platform which is able to quickly adapt to the business rules and individual processes of our customers. The solution provides useful information in real-time on the tracking and tracing of products throughout the process. With an easy set-up, both within a company and across multiple stakeholders, it is a system that helps reduce claims and prevents delivery errors,” says José Fanego, Manager Business Consultancy for ZetesChronos
Azkar had been working with a legacy paper-based system that did not allow it to have total control over its delivery and collection processes. However, the company was determined to achieve excellence in customer satisfaction by offering more flexible services and increasing competitiveness. It therefore picked ZetesChronos as its POD solution.
Raymond Grieger, Business Development Manager ZetesSA also comments, “To achieve excellence in transportation and delivery every time, you must not only ensure speed of delivery and receipt of shipments in optimal conditions, you also need to provide more information and offer more options and services to your customers. With ZetesChronos all these needs are met.”
Exchange of information in real time
After successful pilot testing at the company’s Oporto branch, where operators saw how easy it was to use the solution, it was rolled out to all other branches in Spain and Portugal. ZetesChronos has been fully integrated with the Azkar information management system, so that the company controls the entire stream of information from delivery to collection. It also allows transportation and administrative staff to exchange information in real time through Motorola MC75 mobile devices, which scan every step of the process, adapting to specific customer requirements.
If a stamped “dispatch advice” is required, this is scanned - via a single image capture - and automatically sent to the central management system where it is saved with the other delivery data. If the service requires a signature, this is done directly on the terminal screen and stored with the other data. This means that all the Azkar services are recorded in real time in their central corporate systems.
Karin Parker, Executive Head of Sales and Marketing at Zetes SA, says, “With the solution, parcels are not lost in transit and all movements of goods are captured during the delivery process. There is continuous reporting on deliveries, hours and kilometres driven and there is visual proof of condition of goods. There is real-time connection between your drivers and the back-office.”
Optimised decision-taking
Moreover, with the Backoffice tool that is part of the ZetesChronos solution, the company can communicate incidents detected in the services in real-time and resolve them over the course of the following 24 hours. It is also better equipped to deal with everyday problems, such as rescheduling a service to a customer who is not at home at the time of delivery.
ZetesChronos has enabled Azkar to optimise service quality, eliminate errors, immediately remedy potential incidents and provide customers with access to all information relating to the contracted services in real-time. In addition, given the instant availability of data relating to delivery ratios, acceptance/rejection of pick-ups, number of failed deliveries, stops made during the day, this solution provides the company with the information required to optimise decision-making at business level.
A success from the start
The Azkar IT Director explains, "With this new information management and control system, we have significantly reduced errors and can offer greater value to our customers. The project has been a success from day one. Following on from the pilot phase to verify system functionality, all our centres are now benefitting from a new way of working, which also makes valuable information available at a resource management level and facilitates the daily work of transporters. We are very satisfied with the solution delivered by Zetes and we are especially pleased with the results."
For all further information:
Zetes Corporate PR - Sarah Dheedene
T +32 2 728 37 48
E sarah.dheedene@zetes.com
NewsEngine PR - Kim Heylen
T +32 3 260 96 42
E kim.heylen@newsenginepr.com
· ZetesSA Head Office, Johannesburg - 011 615 3103
· South Africa – P and P Communications – Tsungai or Trish – T +27114473511 E tsungai@pandp.co.za
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About Zetes
Zetes is an international Group highly specialised in identification & mobility solutions. Connecting what matters is at the heart of our business: physical movements and digital flows, our customers and their critical data, but also consumers and corporations, citizens and governments. By using the most innovative technologies, we allow our customers to improve speed, quality and accuracy in order to be on the leading edge of their industry. This has made us a pioneering leader on our market.
The Zetes Group has its headquarters in Brussels and employs more than 1000 people across 16 countries in EMEA. Zetes aspires to achieve sustainable profits and growth; its consolidated revenues for 2012 amounted to € 214 million. Visit www.zetes.com
About Zetes South Africa
Zetes South Africa is part of the leading pan-European company that provides value added solutions and services based on the automatic Identification of Goods and People (Goods ID and People ID).
Zetes uses both emerging and mature technologies (barcode, voice recognition, RFID, smartcards, biometrics), and develops focussed solutions to optimise the business performance of many customers through the supply chain across many market segments: manufacturing, transportation, logistics, retail, healthcare, finance, telecommunication, government and public services.
Zetes’ head office in South Africa is situated in Bedfordview, Johannesburg, with regional offices in Durban, Cape Town and Port Elizabeth. www.zetes.co.za
About Zetes’ supply chain solutions
Zetes transforms the way modern supply chains collaborate. Its process optimisation solutions for Packaging, Warehousing, Proof of Delivery, Direct Store Delivery and In-Store management, connected by Zetes Track & Trace repository, enables major organizations to achieve end-to-end product traceability, from manufacture right through to the household. Zetes plays an important role in helping organizations to meet global traceability challenges such as serialization, diversion, safety, regulatory compliance and anti-counterfeiting. Zetes integrates the latest cloud based platforms with its state of the art ImageID, Voice Recognition, RFID, Coding and Mobile Computing technologies. As a reliable partner, Zetes guarantees the best life cycle management of its solutions through its ZetesTotalCare and ZetesTotalFinance.
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