MTN Cameroon hastens network buildout in response to protests
In response to the recent outcry over quality of service, MTN Cameroon is fast-tracking the implementation of its 2023 network investment plan.
MTN Cameroon announced the move yesterday, as the telco committed to improve the users’ experience following widespread complaints and protests over quality of service.
Last month, subscribers across the country switched their devices to “Flight Mode” to express their displeasure with services rendered by telcos.
The aggrieved subscribers claimed they had been experiencing prolonged network disruptions.
Mobile operators in Cameroon, Camtel, MTN and Orange were then ordered by the government to immediately fix mobile services after subscribers staged the protests.
All operators pledged to improve their services and presented plans to improve their services.
Yesterday, MTN Cameroon CEO, Mitwa Ng’ambi, said the telco is now accelerating the implementation of its network investment plan.
In addition, she also announced the launch of a Consumer Advisory Council later this month, which will assist MTN is assessing the impact of remedial measures it is taking.
“Over the last couple of weeks, we have listened diligently to the feedback you have provided us and we take it seriously. We strive to be at our best, because you deserve only the best,” Ng’ambi said on Sunday.
Going forward, she said MTN will also be publishing progress reports on its nation-wide network upgrades to keep subscribers informed.
“As we continue to extend our network for greater coverage of the territory, we will publish on our digital platforms the coverage maps of our 2G, 3G and 4G networks across the country. Every time we launch a new network site, in a new area – we shall let you know too,” Ng’ambi promised.
Also, to cushion consumers, from this week MTN subscribers will be refunded for unused or lost data in the event of network unavailability.
MTN Cameroon is the country’s biggest telco with 10.6 million subscribers and covers nearly 97% of the country’s population with 2G, 3G and 4G services.