InDrive upgrades app, announces new safety details
InDrive, an e-hailing firm, today announced app upgrades as well as new safety details for riders and drivers.
InDrive’s updated Safety Centre now allows its support team to contact a user’s trusted contacts in emergencies and the number of trusted contacts has been increased from one to five. InDrive says that it is also easier for its support team to share information with emergency services, among other things.
Also, the company said by clicking on the app’s SOS-button, users can see all the information needed when requesting help or reporting an incident – along with a button to call police or ambulance services.
InDrive’s app design has also been updated to improve user experience, making the Safety Centre more visible, it said.
Further, the company said: “inDrive is also testing photo sharing and automatic translation of chat messages, which have been added to the in-app chat function. These make it easier for the driver and rider to clarify the pickup point, and communicate in the same language while traveling.
“Passengers and drivers stay within the application when using these features, so there’s no need to use across other platforms, thereby protecting personal information. For now the feature is currently being tested by a limited number of users to improve its functionality before it is rolled out to everyone.”
The announcement today comes after the company recently revealed it had expanded its financing arrangement with General Catalyst to $146 million, allowing the company to engage in product upgrades, extend its service offerings, and enter new markets in Africa.