Sales on contact – go digital but not ‘disparate digital’
Integration of a contact centre platform with CRM delivers the perfect customer journey and CX says Anne-Meine Gramsma, Chief Commercial Officer of ContactCenter4ALL.
6:20
The pandemic changed everything: Where next for CX and South African contact centres in 2022?
Three ways digital innovation will enable businesses to keep up with fast-changing customer demands says Artur Nowakowski, CTO of ContactCenter4ALL.
6:30
The pandemic is no longer an excuse for poor customer service
Contact Centres must go digital to ensure business continuity in the contact centre space argues Marcel Reuvers, Chief Executive Officer, ContactCenter4All.
5:40
Building the remote contact centre of the future
The new norm post-COVID means redefining home working says Anne-Meine Gramsma, Chief Commercial Officer at ContactCenter4ALL.