The contact centre is the ideal 4IR training ground
Zain Patel, Managing Director, Merchants says many soft skills are not taught through educational curricula, and rather need to be honed through the right type of experience.
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Sourcing strategies key for business success beyond 2020
The importance of a well-thought-out sourcing strategy and a partner who assists in creating value for the organisation will become ever more critical says Zain Patel, Managing Director, Merchants South Africa.