Zambia is looking to replace its Postal Services Act No. 22 of 2009 with new legislation aimed at modernising the postal and courier sector in response to technological advancements, the growth of e-commerce, digital financial services and integrated logistics.
This follows stakeholder consultations on the proposed Postal and Courier Services Bill, 2026, held by the Ministry of Technology and Science in collaboration with the Zambia Information and Communications Technology Authority (ZICTA).
According to the ministry, the proposed legislation seeks to establish a contemporary legal and regulatory framework that promotes efficiency, innovation, consumer protection, fair competition and universal access to quality postal and courier services.
It also supports the aspirations of the Eighth National Development Plan, Vision 2030 and the government's digital transformation agenda.
Derick Saboi, director of planning and information at the Ministry of Technology and Science, noted that the postal and courier industry has evolved significantly beyond the traditional delivery of letters and parcels.
He said it now serves as a key driver of communication, trade, e-commerce, logistics, financial inclusion and national development.
Saboi explained that the existing Postal Services Act No. 22 of 2009 no longer addresses emerging technologies, changing consumer expectations, digital commerce and modern service delivery models.
He highlighted sector challenges, including limited connectivity at rural post offices, inadequate postal infrastructure, low e-commerce participation, weak addressing systems and unequal access to courier services.
Saboi said these challenges underscore the need for comprehensive reforms to enhance service delivery, expand digital inclusion and improve access to essential services nationwide.
According to a statement, he added that the bill introduces reforms to strengthen universal service obligations, improve consumer protection, enhance postal security, modernise licensing requirements and reinforce ZICTA's regulatory oversight.
He added that the proposed legislation establishes mechanisms to support service expansion into underserved and commercially unviable areas through the Universal Access and Service Development Fund.
ZICTA reaffirmed its commitment to working closely with the Ministry of Technology and Science and stakeholders to deliver a modern, balanced and effective legal framework for Zambia's postal and courier sector.
Share
