Zambia is looking to fully digitise public services, particularly schools and health facilities across the country, to ensure service provision in the digital space.
SMART Zambia national coordinator Percy Chinyama revealed the strategy during a courtesy call in Muchinga Province with deputy permanent secretary Brian Sichande at the provincial administration in Chinsali District.
This follows a pledge by the government to achieve full internet connectivity for all health facilities in Copperbelt Province by July 2026, as it seeks to dramatically improve efficiency and access to patient data.
Chinyama highlighted that communication is an essential part of service delivery, explaining how taxpayers’ money is being used for the benefit of citizens.
As such, he emphasised that the digitisation agenda will be firstly reflected in Muchinga, noting that the region is strategic for the government.
He explained: “We are here to communicate with the people of Muchinga that they should be the key adopters. We intend to connect the schools and all the facilities; we need the office [Chinsali District] to be a frontliner.”
In response, Sichande said the importance of digitalising service delivery cannot be overemphasised and noted that going paperless would also help protect the environment.
“The world is fast-moving, and the only efficient way is to digitise our space, where we will actually forget the use of heavy paper. That will help us because it will also add value to fighting climate change,” he said.
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