Telkom South Africa has announced the introduction of a new app that replaces its existing apps, and enables customers to manage their home and mobile accounts simultaneously via mobile devices.
The Telkom and Telkom Mobile apps have given way to a new single app offering, which the company believes will offer customers a seamless account management experience.
Attila Vitai, CEO, Consumer and Small Business for the Telkom Group, says: "We are confident that we are offering an even more convenient experience to our customers through the new Telkom app. Being able to manage both home and mobile accounts in a single app is a competitive draw."
Telkom said it developed the app in response to common pain points mentioned by customers, who wanted a single, streamlined experience for managing all their Telkom accounts through their mobile device.
"We wanted to simplify things for our customers, who lead busy lives and don't have time to track orders, get fault progress updates and pay bills by trying many different channels. The new Telkom app offers all of these features in one place through a personal mobile device, without having to contact a call centre or visit a store," said Vitai.
According to the telco, the new app features online bill payments, data top ups, fault logging for landline numbers, logging and tracking problems, orders and appointments, phone upgrade requests and cancellation of WASP services.
The Telkom app is free and available for both iOS and Android devices.
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