Sage has embedded artificial intelligence (AI) features and agents into its software portfolio to support enterprise partners across Africa.
The AI strategy includes native software features, agents built by Sage, and tools developed by channel partners.
The move comes on the back of a recent ITWeb analysis that highlights that while African enterprise ambitions for AI adoption remain high, implementation readiness and budgets lag behind.
The analysis adds that local channel partners and managed service providers play a critical role in bridging these gaps, helping African businesses navigate data sovereignty, regulatory compliance, and edge computing needs while deploying AI agents into existing enterprise workflows.
“The infrastructure gap is familiar ground for local partners in Africa,” says Derk Bleeker, chief commercial officer at Sage. “They field power and connectivity questions that never arise in Europe and often manage the customers’ wider IT.”
As long as customers can consume cloud services, they will be able to consume AI services through the cloud, Bleeker adds, noting that SA partners are transforming their own business models to adapt.
Sage agents run within the same governance frameworks as its core software products, says Krish Vitaldevara, chief product officer at Sage.
“Agents get the same authentication, access controls and audit trails as a human user alongside a record of prompts and the skills each agent used,” says Vitaldevara.
Sage is also working with MasterCard to build embedded bank accounts and cards into its software, with France running the initial pilot.
While Africa remains the fastest-growing small business market for the group, timelines for rollout across the continent depend on local infrastructure readiness, says Bleeker.
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