MTN Nigeria has reacted to the fine imposed on it by the Nigerian Communication Commission (NCC) for allegedly failing to meet the minimum quality of service for the period March to April 2012.
All the other GSM operators also received fines for the same reason. MTN and Etisalat are to pay a N360 million fine each, while Airtel is to pay N270 million. Meanwhile, Globacom attracted a fine of N180 million.
Mr. Akinwale Goodluck, MTN’s corporate services executive, said the mobile giant remained committed to ensuring the best quality of service for its teeming customers.
“MTN continues to employ the greatest effort to overcome the infrastructural and environmental challenges that impede the delivery of consistently good quality of service," said Goodluck.
He reiterated the challenges that existed in Nigeria including those related to unavailability of regular power supply, the insecurity of property, vandalism, and the menace of multiple taxation and over-regulation.
Speaking of power, he revealed that the company generates up to 80% of its own power requirements. He added that MTN’s network was one of the largest in the world running almost entirely on self-generated power.
Goodluck further revealed that the company spends billions of Naira annually on diesel, and he blamed the government for failing to deliver electricity power supply.
Goodluck also lamented the indiscriminate vandalism of telecommunication infrastructure around the country. He said that MTN suffers more than 70 cuts to its fibre on a monthly basis.
“Indeed, in April this year, MTN had cause to publish full page announcements in the newspapers, alerting the public to the growing incidence of criminal damage to MTN’s infrastructure in various parts of the country and the impact on quality of service in the country, particularly the South East, as well as Port Harcourt, and Onitsha, Lagos, Kano and Abuja.”
He commented that the heightened insecurity in several parts of the country had limited MTN’s ability to carry out routine maintenance and emergency repairs.
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