MTN Nigeria recorded 9,218 fibre cut incidents and vandalism at 211 telecom sites in 2025, causing severe disruptions to network and internet services across the country.
The figures were revealed by Dr Karl Toriola, the company's CEO, in a social media post titled "MTN Nigeria 2025 Wrapped."
He stated that the analysis focused on the customer experience, network difficulties, and opportunities for development.
According to the statistics, the fibre cut incidents occurred between January 1 and December 31, 2025, while theft and vandalism affected 211 locations between January 1 and November 30, 2025.
MTN Nigeria said that service disruptions contributed to 1,624,263 consumer complaints in 2025, which were received via calls, social media, emails, and walk-in centres. The company said that all complaints had been handled.
Despite operational issues, MTN Nigeria announced a financial turnaround.
The company reported a profit after tax of ₦750.19 billion ($525 million) for the nine months ended September 2025, up from a loss of ₦514.9 billion ($360 million) in the same period in 2024. The board also approved an interim dividend of ₦5.00 ($3.50) per share, indicating a return to profitability.
Share