Malawi has accelerated its digital transformation strategy as a result of a new partnership between the Department of Immigration and Citizenship Services and the Information Communication Technology Association of Malawi (ICTAM), which aims to decentralise immigration services.
The project will build new digital data gathering centres in Thyolo, Chikwawa, Salima, Kasungu, Mzimba, and Karonga.
Authorities said the move is intended to bring services closer to citizens, minimise travel costs, and relieve congestion at regional immigration offices.
Immigration Director General Dennis Chipao stated that the government is using strategic partnerships to upgrade its systems and improve service performance.
He stated that the deployment of digital infrastructure will assist reduce turnaround times for passports and other immigration services while increasing operational efficiency.
During the event, ICTAM President Clarence Gama, informed journalists that the association will provide technical assistance to guarantee the systems are secure, efficient, and meet international standards.
He went on to say that developing digital systems at the district level is crucial for increasing access and public confidence in e-government services.
Currently, many Malawians travel considerable distances to regional offices to obtain immigration services, frequently encountering long lines and delays.
Officials anticipate that decentralising data collecting will relieve demand on current facilities while also improving applicant convenience.
The development is part of the government's broader attempt to improve public service delivery through technology.
To ensure a seamless rollout, authorities say they will focus on data protection, system integration, and personnel training. Government officials have not yet stated when the new centers would be operating, but they say the rollout will be gradual to ensure preparation and system stability.
Share
